Question 1

How do I pick up my parcel from a ParcelPoint locker?

Accepted Answer

Simply use the unique 6-digit code sent to your phone via SMS. Enter the code at the locker touchscreen, make your M-PESA payment, and your compartment will open automatically.

Question 2

How long can I leave my parcel in the locker?

Accepted Answer

Parcels can be stored for up to 3 days. You'll receive SMS reminders, and if not collected within 3 days, our team will retrieve the parcel and contact you for alternative arrangements.

Question 3

Is my parcel secure in the locker?

Accepted Answer

Absolutely. Our lockers use advanced security features including unique access codes, sturdy construction, and 24/7 monitoring to ensure your parcels are completely safe.

Question 4

Can I store my own items in a ParcelPoint locker?

Accepted Answer

Yes! You can use ParcelPoint for personal storage. Simply deposit your items, make an M-PESA payment, and receive your access code to retrieve them later.

Question 5

Where are ParcelPoint lockers located?

Accepted Answer

Our lockers are strategically placed in high-traffic locations including malls, residential complexes, office buildings, schools, and community centers across major cities in Kenya.

Question 6

What payment methods do you accept?

Accepted Answer

We primarily use M-PESA for payments, which makes transactions quick, secure, and convenient for most Kenyans. Payment is made directly at the locker when collecting your parcel.